Privacy Policy
K11 Comercial - CNPJ: 16.919.091/0001-0
This Privacy Policy applies when you use our website that involves online data collection.
Acceptance of our Policy will be made when you agree to browse our websites and register on the contact and catalog download forms. Such acceptance will occur when you affirmatively agree to the use of your data for each of the purposes described by us here. This will indicate that you are aware of and fully agree with how we will use your information and data. If you choose not to provide us with the Personal Data necessary to use our products, or to provide our services (we will indicate when applicable), or do not agree with this Policy, we will not be able to provide you with our products. If you do not agree with this Policy, please do not continue your registration procedure and do not use our services. However, we kindly ask you to inform us of your disagreement so that we can clarify or improve it.
This document has been written in a simple and accessible way, so that you can read and understand how we use your data to offer you a safe and comfortable experience when using the services we offer you.
1 - What are the sources of personal data?
This Policy applies to Personal Data we collect from or about you through the following sources:
Website k11.com.br aimed at consumers and operated by the company K11 COMERCIAL IMPORTADORA LTDA.
It is worth mentioning that all the data we collect is used to provide our services. Therefore, all data and information about you is treated as confidential, and we will only use it for the purposes described here and authorized by you, mainly so that you can fully use our services, aiming to improve your user experience.
2 - What are the Legal Bases for data collection?
We use as a legal basis for data collection only forms authorized by law, such as, but not limited to, consent, legitimate interest and the regular execution of signed contracts. When the legal basis for collection is not consent, we will always observe current legislation, as well as respect the individual rights and freedoms of data subjects.
3 - What types of data do we collect?
Website visitors: if you only access our websites, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted into your browser through the Google Analytics software, to identify how many times you return to our address.
“Cookies” are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features on our Services are visited and how many people access them.
We also use Cookies and navigational data such as URLs (Uniform Resource Locators) to collect information about the date and time of your visit and the solutions and information you searched for and viewed. Like most technology companies, we automatically collect this personal data and store it in log files whenever you visit our website or access your account on our network. We may use session cookies (which expire after you close your browser) and persistent cookies (which remain on your computer until you delete them) to provide a more personal and interactive experience on our website. Persistent Cookies can be removed by following the instructions in your Internet browser’s help file. You can choose to limit, refuse or disable Cookies through your browser settings. However, if you do so, some areas of our site may not function properly, which may prevent you from benefiting from some of our features.
Please note, this Privacy Policy does not cover the use of Cookies by third parties, and we are not responsible for their privacy policies and practices. Please note that Cookies placed by third parties may continue to track your online activities even after you have left our Services.
4 - Leads
If you interact with our materials and content, we will collect, in addition to your browsing data mentioned in the Visitors section, your visit data to our pages, and other information that you choose to share with us, through your interactions with our forms, Landing Pages and emails, for example.
To offer content and materials that interest you, it is often necessary to cross-reference the data we collect from you, so that our marketing actions are targeted at what you expect to receive from us.
We guarantee that this crossing is not done in a discriminatory manner, and does not violate any of your individual rights or freedoms. Furthermore, you may, at any time, request a change or removal of such data processing permissions by contacting us via email (k11@k11.com.br)
Your email is used to send the material or information requested by you when filling out the form. It can also be used to send Newsletters, always related to the website’s theme. However, the user can cancel the subscription at any time via email request (k11@k11.com.br);
Send you messages regarding support or service, such as alerts, notifications and updates;
Communicate with you about products, services, promotions, news, updates, events and other matters in which you may be interested;
Website Users: When using the website for interest and purchase of products, we will collect the following categories and types of personal data: contact data (name, email and telephone number), location data (country, state and city); user interest data and preferences.
We do not rent, sell or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the cases mentioned below:
Statistics: The stored data may be used for statistical purposes (analytics). This data is grouped, with the aim of providing a macro analysis of the scenario, and, therefore, does not seek to identify or make identifiable the holders of personal data, but only to better understand how they access the website, in order to improve the our service and customize products more targeted to users’ interests.
5 - Headquarters and data regiment
We are based in Brazil and the data we collect is governed by Brazilian law. By accessing or providing personal data to us, you agree to the processing and transfer of such data to Brazil and other countries mentioned above.
6 - What are the rights of data subjects?
You can always choose not to disclose your data to us, but keep in mind that some of this data may be necessary to register on our platforms or use some of our features and products that we offer you. Regardless, you will always have rights relating to privacy and the protection of your personal data, and we are not only concerned about the security of this data, but we are also concerned that you have access to and knowledge of all your rights relating to personal data.
Therefore, below we summarize all the rights you have under the General Data Protection Law (LGPD), other Brazilian sectoral laws relating to data protection and the General Data Protection Regulation (GDPR), which are:
– Request for access to your personal data. This right allows you to request and receive a copy of the personal data we hold about you.
– Request for rectification of your personal data. This right allows you to request correction and/or rectification of your personal data at any time, if you identify that some of them are incorrect. However, for this correction to be effective, we will have to check the validity of the data you provide us.
– Request to delete your personal data. This right allows you to ask us to delete your personal data from our platform. All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant to offer you our services, unless there is any other reason for its maintenance, such as any legal obligation to retain data or need preservation of these to protect rights. To change your personal information or delete it from our database, simply send a request through our Contact area on the Website.
– Right to object to data processing. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you wish to object to processing in this field as you believe it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have legitimate reasons to process your data, which override your rights, as in these cases they may be essential to providing the product and/or service.
– Right to request blocking or deletion. This right allows You to ask Us to suspend the processing of Your personal data in the following scenarios: (a) if You want Us to establish the accuracy of the data; (b) where You require data to be retained even if we no longer need it, as necessary to establish, exercise or defend legal claims; or (c) if You have objected to the use of your data, but in this case we need to verify that we have legitimate reasons to use it.
– Restrict the processing of your personal data. This right allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) where you need us to keep the data even if we no longer need it, as necessary to establish, exercise or defend legal claims; or (c) you have objected to our use of your data but we need to verify that we have legitimate grounds for using it.
– Right to withdraw consent at any time. You have the right to withdraw your consent, however this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products. And if this is the case, we will let you know when it happens.
– Right to review automated decisions. You also have the right to request a review of decisions made solely on the basis of automated processing of your personal data that affect your interests.
– We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have a right to receive it. We may also contact you to obtain further information in relation to your request in order to speed up our response. Your legitimate requests will be responded to within 20 (twenty) business days. If your request is particularly complex or if you have made several requests, we will notify you and keep you updated on the progress of your request, if it takes longer than anticipated in this item.
– If you have any questions about these issues and how you can exercise these rights, please feel free to contact us via our website.
7 - How long do we store data?
We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of complying with any legal or contractual obligations, or requests from competent authorities.
If you request cancellation, your information will be deleted within 60 days of account cancellation. If you request the deletion of your data and/or your account, we will keep the data for 72 (seventy-two hours) after your deletion request.
8 - Information Security
In order to guarantee your privacy and the protection of your personal data, we adopt the best information security and secure development practices existing on the market, that is, we design products and services that promote the protection of your data and in which you can manage your information directly. And combined with this concept, we adopt encryption practices for passwords and other critical information.
We strive to protect the privacy of your account and other personal data we maintain in our records, but unfortunately we cannot guarantee complete security. Unauthorized account entry or use, hardware or software failure, and other factors can compromise the security of your personal data at any time, so please help us maintain a safe environment for everyone. In addition to adopting good security practices in relation to your account and your data, if you identify or become aware of something that compromises the security of your data, please contact us through the available service channels.
If you believe that your personal information has been used in a manner that is incompatible with the Privacy Policy or your choices, or if you have other questions, comments or suggestions regarding this Privacy Policy, you may contact us via email: k11 @k11.com.br
9 - Changes to Privacy Policy
As we are always seeking to improve our services, this Privacy Policy may undergo updates. Therefore, we recommend periodically visiting this page so that you are aware of the changes. If relevant changes are made that require new consent from you, we will publish this update and request new consent from you.
Last modified and updated: 09/04/2023